Terms of Service

Hand Cleaned provides cleaning services according to the services, packages, prices, and availability displayed on our website or communicated to you when making a booking.

The exact scope of a cleaning service may vary depending on the service selected, the condition of the property, and any specific requests agreed upon before the appointment.

Customers are responsible for providing accurate information when making a booking, including:

• ✓Name and contact information
• ✓Service address
• ✓Preferred date and time
• ✓Type of cleaning service requested
• ✓Relevant information about property or cleaning requirements

A booking is considered confirmed only after Hand Cleaned has accepted or confirmed the appointment.

Prices will be communicated or displayed before the service is provided whenever reasonably possible.

Additional charges may apply when a property or service requires work beyond the agreed scope, including unusually heavy cleaning, excessive buildup, additional rooms or areas, or special cleaning requests. Any significant additional charges should be communicated to the customer before the additional work is performed where reasonably practicable.

Customers should contact Hand Cleaned as soon as possible if they need to cancel or reschedule an appointment.

Our cancellation, rescheduling, and no-show policies may result in fees depending on how close to the scheduled appointment the change is made.

Customers are responsible for providing reasonable access to the property at the scheduled time.

If our cleaners cannot access the property because of missing keys, incorrect access information, or other circumstances outside our control, the appointment may be treated as a cancellation or missed appointment.

Customers must provide a reasonably safe working environment. Customers should inform Hand Cleaned in advance about:

• Hazardous materials or substances
• Fragile or valuable items
• Pets or animals
• Areas requiring special instructions
• Known safety hazards
• Surfaces/materials requiring special cleaning

We reserve the right to decline or stop a service if conditions present a reasonable safety risk to our staff or others.

Customers should secure cash, jewelry, important documents, valuables, and fragile items before the cleaning service begins.

Hand Cleaned should not be held responsible for damage to items that were not reasonably identifiable as fragile or that were improperly secured, except where liability cannot legally be excluded.

While we aim to provide thorough and professional cleaning services, results may vary depending on the condition, age, material, and existing damage of surfaces and items.

Some stains, odors, buildup, discoloration, or damage may not be completely removable through ordinary cleaning methods.

If you believe an item or property has been damaged during a cleaning service, please contact Hand Cleaned as soon as possible and provide details and, where appropriate, photographs.

We will review the concern and work with the customer toward a reasonable resolution.

Customers may not request that our staff perform services that are illegal, unsafe, or outside the agreed scope of our cleaning services.

We may refuse a request or terminate a service where necessary for safety, legal, or operational reasons.

The content on the Hand Cleaned website, including text, logos, graphics, images, and other materials, belongs to Hand Cleaned or is used with appropriate permission.

You may not reproduce, modify, distribute, or commercially use our website content without permission, except where permitted by law.

To the extent permitted by applicable law, Hand Cleaned will not be responsible for losses or damages that are not directly caused by our services or that could not reasonably have been anticipated.

Nothing in these Terms is intended to exclude or limit any rights or responsibilities that cannot legally be excluded or limited.